Fast, flexible, outcome-based AMS—built to reduce cost, risk, and complexity.
Smarter SAP Support for Mid-Sized Enterprises
BetterBAU is built for SAP clients who need more than reactive ticketing. Get predictable pricing, local expertise, and proactive support that drives business outcomes.
Why better bau
Real SAP Support. Built Around You.
Traditional AMS is slow, opaque, and reactive. Better BAU is different.
We provide Australian-based SAP support designed for transformation, not just maintenance. Whether you’re on ECC or S/4HANA, we help you reduce operational drag and unlock value faster.
WHAT you can expect
- Predictable monthly costs
- Response and resolution SLAs
- Local consultants with deep SAP knowledge
- Integration with advisory and transformation tools (Signavio, LeanIX, BTP)
- Transparent reporting and improvement tracking
Our Services
Core SAP AMS Support
Incident Management & Ticket Resolution
Minor Enhancements and Change Requests
Monitoring & Performance Optimization
SAP Basis Support
User & Role Administration
Service Reporting & Governance
Advisory-Led Enhancements
Continuous Improvement Workshops
Quarterly Business Reviews
Functional Roadmapping
Upgrade & Migration Planning
Add-On Support Modules
SAP BTP & Integration Support
Signavio Process Intelligence
LeanIX Architecture Management
Data Governance & Data Management DQ/MDM
Automation & Testing Services
Capture SAP Knowledge Automatically — With our BetterBAU AI tool
Our in house developed BetterBAU AI documentation tool turns everyday SAP ABAP logic, transports and tables into a living knowledge library.
Perfect for onboarding our team and building your teams long-term system knowledge — with minimal manual effort.
PACKAGES & PRICING
Essentials AMS
Embedded partnership model for high-complexity environments.
- Up to 40 hours/month
- Functional + Technical (Basis) support
- SLA-backed ticket resolution
- Access to Zendesk client portal
- Monthly service summary
Standard AMS
Perfect for lean IT teams needing SLA-backed support.
- Up to 80 hours/month
- Includes all Essentials Features
- SAP Functional + Technical Support
- Dedicated Service Manager
- Monthly ticket dashboard
- SLA-backed response times
Enhanced AMS
Designed for growing teams with change backlog and advisory needs.
- Up to 120 hours/month
- Includes all Standard features
- Quarterly roadmap workshops
- On-demand Solution Architect support
- Proactive continuous improvement tracking
INDUSTRIES WE SUPPORT
Consumer Goods & Retail – SAP S/4HANA core, integration-heavy environments
Manufacturing & Supply Chain – Legacy ECC + evolving digital ops
Utilities & Energy – Distributed users, real-time reporting needs
Get a proposal
Tell us a bit about your environment and get a first response in 24 hours and a tailored proposal within 48 hours.